There are several possible reasons for discolored water. If only the hot water is discolored it is most likely the hot water tank. Flush the tank or call a plumber. If the cold water is discolored, it could be due to one of the following:
• Scheduled flushing (spring and summer)
• A fire in the area during which the fire department is using the hydrants
• A water main break
• Old plumbing
• New or recently repaired plumbing.
To clear up the water try turning on a faucet, cold water only, and let it run for 1 to 2 minutes. If this doesn’t clear up the water, please submit a request to have your water checked through the Citizen Request Tracker. If the problem is found to be in the house or on the owners side of the water line coming into the house they could be charged for overtime hours worked.