Frequently Asked Questions

The simple answer is, to save postage and administrative costs, the City mails bills only twice a year.

In the 1980's the City began using lockbox. Lockbox is a processing system where a financial institution's (a bank's) employee picks up the City of Concord's mail from the Manchester post office. The Manchester post office is utilized because it is a central hub for the United States post office. An outside vendor prepares the deposit, and forwards an electronic file to the City. Payments are then uploaded to the customer's accounts. With the volume of payments received at payment due dates lockbox is the fastest method to process payments.