PayByPhone Parking App
You can now pay for on-street and garage locations with the PayByPhone app. It’s the easiest way to pay, and requires just your mobile phone.
Why Park with PayByPhone?
- Never risk a parking ticket: Receive text message reminders before your parking expires
- Never run back to the meter: Extend your parking if more time is needed
- Never carry coins again: Pay with the app or at paybyphone.com*
*Please note that PayByPhone does charge a fee per transaction.
Next time you park, just look for the green PayByPhone signs on the side of your parking meter or parking kiosk. Download the PayByPhone app now, or visit paybyphone.com to start parking.
A: Yes. To pay prior to 9 a.m., you need to add the number of hours you are parking prior to 9 a.m. to the total time you enter into the PayByPhone parking app. For example, if you park your car at 7 a.m., and wish to remain parked until 11 a.m., you need to enter 4 hours into the app (7 – 9 a.m. = 2 hours + 9 a.m. – 11 a.m. = 2 hours for a total of 4 hours). The app will only charge you for the time you’re parked after 9 a.m. You can also pay prior to 9 a.m. at the kiosks.
Q: What should I do if I have problems with the PayByPhone app?
A: The PayByPhone website contains some useful information that may help: https://support.paybyphone.com/hc/en-us.
A: The PayByPhone app uses a zone number (which determines location) and your license plate to let Parking Enforcement know that you paid.
A: No. You must enter the zone number where your car is physically located so that Parking Enforcement knows you paid and can locate your vehicle in its corresponding zone.
A: Contact the Parking Division at 603-225-8640 or firstname.lastname@example.org.
Q: Can I pay at a meter or kiosk then purchase additional time for the same parking spot with PayByPhone?
A: Yes you may; however, you may not use the app to purchase additional parking so that you will exceed maximum time limits in the meter zone. Exceeding maximum time limits constitutes meter feeding, which is a violation and subject to ticketing.
Why the City of Concord Manages Public Parking
Public parking is a finite public resource with competing interests that rely upon it. Communities manage parking in order to balance these interests to the extent possible to protect the public good and further economic development goals.
Management of public parking is important for economic vitality and turnover. Turnover in high demand areas is especially important for retailers and restaurants.
Parking management is also a key component of ensuring public safety for pedestrians and motorists alike. Basic examples include parking setbacks near intersections and crosswalks for visibility, no parking at fire hydrants in order to maximize ease of access for emergency responders, or parking restrictions on narrow streets to maintain safe flow of traffic.
Public parking facilities are expensive to build. Efficient management of public parking is critical to ensure the community is not spending limited resources unnecessarily to build more parking.
Lastly, management of public parking is also an important source of revenues for communities. Parking charges are user fees which reduce costs to the taxpayers for building, operating, and maintaining parking infrastructure.
Where to Park, Hours of Enforcement, Rates, and Time Limits:
On-Street Meter Zones: The City has 1,050 on-street metered parking spaces throughout Downtown Concord, as well as hundreds of free parking spaces in areas on the edges of the downtown central business district.
- On-Street Meter Zones Hours of Enforcement: Monday – Saturday, 9 AM – 7 PM.
On-Street parking meters are free at all other times, including the following Holidays: New Year’s Day, Martin Luther King / Civil Rights Day, President’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Indigenous Peoples' Day, Election Day (when applicable), Veteran’s Day, Thanksgiving Day, Day After Thanksgiving, and Christmas Day.
On-Street Meter Time Limits: On-Street meters have 3 hours and 10 hour time limits. Please see the map below.
On-Street Meter Rates: On-street meter rates are $1.00 / hour.
Meters - Types of Payment Accepted : Credit card payments are accepted at pay station kiosks, as are coins (nickels, dimes, and quarters). There is a minimum 1 hour charge when paying by credit cards. City Parking Cards are also accepted at Kiosks. Coins are only accepted at mechanical meters.
HANDICAP PARKING: Vehicles with license plates displaying the international accessibility symbol, or a windshield placard issued to a person with a walking disability under RSA 261:88, are exempt from paying parking meters. However, time limits will be enforced at all public Handicap Parking Spaces (on-street, as well as municipal parking garages and lots) per RSA 265:74 and City Code of Ordinances 18-1-16.
PARKING ENCUMBRANCE PERMITS: Any person wishing to reserve a metered parking space, or time limited parking space, may do so by securing a parking encumbrance permit at a cost of $15.00 / parking space / day.
Public Parking Garages: The City has 3 municipally owned public parking garages featuring 1,215 parking spaces.
- Types of Public Parking Offered in Public Garages: The City’s public parking garage feature metered, permit, and lease parking spaces. Please see information below for each garage for more information about quantities of spaces, as well as how to apply for permits and leases.
Parking Garages - Hours of Enforcement:
- Parking Garage Metered Parking: Monday – Friday, 9AM – 7PM.
Parking Garage parking meters are free at all other times, including the following Holidays: New Year’s Day, Martin Luther King / Civil Rights Day, President’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Indigenous Peoples' Day, Election Day (when applicable), Veteran’s Day, Thanksgiving Day, Day After Thanksgiving, and Christmas Day.
Parking Garage Permit & Lease Spaces: Monday – Friday, 8AM – 7PM.
Permit and Lease spaces are available to the public at all other times free of charge, including the following Holidays: New Year’s Day, Martin Luther King / Civil Rights Day, President’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Indigenous Peoples' Day, Election Day (when applicable), Veteran’s Day, Thanksgiving Day, Day After Thanksgiving, and Christmas Day.
Parking Garage Rates:
- Parking Garage Metered Parking: $0.50 / Hour. 10 Hour Time Limit.
- Types of Payments Accepted: Credit card payments are accepted at all Parking Garage pay station kiosks, as are coins (nickels, dimes, and quarters). There is a minimum 2 hour charge when paying by credit cards. City Parking Cards are also accepted at kiosks.
- How to Pay for Metered Parking in Garages: When parking at meters in garages, you must remember your space number and pay at a pay station kiosk when leaving the garage on foot. Unlike on-street metered spaces, you DO NOT need to return to your vehicle to display your receipt. You may also use PayByPhone to pay for metered parking in garages.
- Permits: Permit parking is available in the State Street Parking Garage and School Street Parking Garages. Types of permits and rates are as follows. Permit Year is July 1 – June 30.
Apply for parking permits in the School Street Garage by clicking here
Apply for parking permits in the State Street Garage by clicking here
|Permit||Permit Name||Days Valid||Hours Valid||Quarterly Fee||Annual Fee|
|A||All Day - Shared Permit Parking Area||Mon.-Fri.||8 AM-7PM||$341.25||$1,365.00|
|B||All Day - Reserved Assigned Space||Mon.-Fri.||8 AM-7PM||$510.00||$2,040.00|
|C||Half Day - Morning Shared Permit Parking Area||Mon.-Fri.||8 AM-2PM||$170.63||$682.50|
|D||Half Day - Afternoon Shared Permit Parking Area||Mon.-Fri.||1PM-7PM||$170.63||$682.50|
Leases: Leases are only available in the Storrs Street Parking Garage.
Inquire about leases in the Storrs Street Garage by calling (603) 225-8640.
|Lease Type||Permit Name||Days Valid||Hours Valid||Quarterly Fee||Annual Fee|
|Covered Parking||All Day - Assigned Space||Mon. - Fri.||8 AM - 7 PM||$390.00||$1,560.00|
|Uncovered Parking||All Day - Assigned Space||Mon. - Fri.||8 AM - 7 PM||$292.50||$1,170.00|
Listing of Public Parking Garages
State Street Public Parking Garage:
Address: 19 North State Street, Concord NH 03301
Total Spaces: 238
Permit A/C/D (Common Pool): 81 spaces (up to 100 permits)
Permit B (Reserved Exclusive Use): 4
City Vehicles: 18
School Street Public Parking Garage:
Address: 17 School Street, Concord NH 03301
Metered & Handicap: 187
Storrs Street Public Parking Garage:
Address: 75 Storrs Street, Concord NH 03301
Metered & Handicap: 125
Inquire about leases in the Storrs Street Garage by calling (603) 225-8640.
Public Parking Lots: The City has 9 public parking lots City-wide featuring 198 public parking spaces, as follows.
|Parking Lot||Address||# Public Spaces||Type||Rate||Time Limit||Hours of Enforcement|
|City Hall||Prince St. (behind City Auditorium)||21||Metered||$0.50/hour||10 hours||Monday - Saturday, 9AM - 7PM|
|Library||Prince St. (behind Library)||9||Metered||$0.50/hour||10 hours||Monday - Saturday, 9AM - 7PM|
|Hills Ave.||Hills Ave. (next to Hermano's)||19||Metered||$0.50/hour||10 hours||Monday - Saturday, 9AM - 7PM|
|Storrs St.||Storrs St., beneath Loudon Rd.||23||Free||Free||10 hours||Monday - Friday, 7AM-6PM|
|Canal St.||11-35 Canal St. (adjacent to Chief's Restaurant)||28||Free||Free||2 hours / 10 hours||Monday - Friday, 7AM-6PM|
|Boudreau Sq.||308 Village St. (next to Sam's Convenience Store)||8||Free||Free||2 hours||Monday - Friday, 7AM-6PM|
|Poulin Gazebo||3 Washington St. (Penacook)||7||Free||Free||1 hour||Monday - Friday, 7AM-6PM|
|McKee Sq.||84 South St. (next to bank)||8||Free||Free||2 hours||Monday - Friday, 7AM-6PM|
RESIDENT PARKING: Residents of dwellings located on the following streets are eligible for resident permits: Essex Street (Center to Washington), Essex Street (Blanchard to Rowell), Blanchard Street (Rumford to Essex), Perry Avenue (Centre to Washington), Rowell Street (Essex to White). See attached map for eligible properties.
SUMMARY OF BASIC PARKING REGULATIONS
Vehicles parked as follows will be subject to a citation citation in accordance with RSA 265:69 or City Code of Ordinances Title II Section 18-1-20:
- On a sidewalk;
- In front of a public or private driveway;
- Within an intersection;
- Within fifteen (15) feet or in front of a fire hydrant;
- On a crosswalk;
- Within twenty (20) feet of a crosswalk;
- Within thirty (30) feet of any flashing beacon, stop sign, or traffic control device regulating movement of such vehicle, unless signs or markings indicate otherwise;
- Within fifty (50) feet of the nearest rail of a railroad crossing;
- Along the side of or opposite any street or excavation or obstruction when such parking shall obstruct traffic;
- On the roadway side of any vehicle stopped or parked at the edge or curb of any street;
- Upon any bridge or other elevated structure upon a highway or within a highway tunnel, unless signs or markings indicate otherwise;
- Within twenty (20) feet of an intersection as measured from intersecting curb lines, unless signs or markings indicate otherwise.
- Any place where signs prohibit parking.
Types of Citations: The following is a list of traffic citations in Concord.
|Description||City Ordinance||Fine||After 10 Days||After 20 Days|
|No parking bus zone||18-1-9||$20||$40||$80|
|Too far from curb||18-1-10||$25||$50||$100|
|Encumbered meter (reserved space)||18-1-13||$15||$30||$60|
|Emergency no parking||18-1-14||$25||$50||$100|
|Disabled access area||18-1-16.1||$100||$200||$200|
|Head in only||18-3-7||$10||$20||$40|
|Meter feeding - 1st offense||18-3-12||$20||$40||$80|
|Meter feeding - 2nd offense||18-3-12||$50||$100||$200|
|Within 20 ft. of intersection||18-1-20||$25||$50||$100|
|No parking zone||18-1-6||$20||$40||$80|
|Parked on crosswalk||18-1-20||$25||$50||$100|
|On-street 48 consecutive hours||18-1-11||$25||$50||$100|
|Parked on sidewalk||18-1-20||$25||$50||$100|
|Too close to intersection||18-1-20||$25||$50||$100|
|Not within lines||18-3-7||$10||$20||$40|
|Overtime 20 min. zone||18-1-8||$15||$30||$60|
|Overtime 1 hr. zone||18-1-8||$15||$30||$60|
|Overtime 2 hr. zone||18-1-8||$15||$30||$60|
|Overtime 3 hr. zone||18-1-8||$15||$30||$60|
|Overtime 30 min. zone||18-1-8||$15||$30||$60|
|Other unlawful parking||18-1-11||$25||$50||$100|
Paying a Parking Ticket: You may pay for a parking ticket using any of the following options. Be sure to include your ticket or ticket # when making payment.
On-Line: Pay your parking ticket online HERE. (*Subject to an online processing fee. Effective 08/12/2022, only one processing fee applies regardless of the number of citations paid.)
By phone: 1-888-455-2792.
US Mail: use envelope provided with your ticket. Checks must be payable to City of Concord.
In Person at Concord Police Station (35 Green Street, Concord NH 03301):
- Check (payable to City of Concord)
- Credit card (*Subject to additional 2.79% transaction fee)
Appealing a Parking Ticket: Appeals are handled by the Concord District Court. You must contact the Parking Division to have a hearing scheduled. Phone: 603-225-8640. Appeals cannot be made on citations that have been paid.
You may contact the Parking Division via email at email@example.com.
- Parking Committee Report - November 13, 2017 (PDF)
- November 2017 Strategic Plan Presentation to City Council (PDF)
- Nelson Nygaard Report - November 13, 2017 (PDF) @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>
Narrow Streets Study
In January 2017, the City’s Parking Committee initiated a comprehensive review of narrow streets generally located in Wards 4, 5, and 6 of the City. These areas are to the north, south, and west of the downtown central business district.
The study was initiated in response to ongoing concerns from residents about the following issues associated with on-street parking on narrow roadways:
- Public safety, emergency vehicle access, and response times;
- Access to, and egress from, driveways;
- Snow removal; and,
- Delivery of public services (trash, mail, school buses, etc.)
Working with the Parking Division, General Services Department, Community Development Department, as well as Police and Fire Departments, the Parking Committee studied approximately 143 narrow street segments in the study area. See Map #1.
Using criteria set forth in the City’s Code of Ordinances Article 18-1-4, a narrow street is defined as any roadway whereby on-street parking would result in less than a 12’ wide lane for vehicular traffic. Using these criteria, approximately 84 of the 143 street segments were classified as “narrow streets”. See map below, and associated street listing.
In October 2018, the Parking Committee began hosting neighborhood forums to discuss narrow streets issues with the community. In order to make review process manageable, the Parking Committee subdivided the study area into 4 separate zones. These zones are as follows. See the map below for details. Click here for a larger map.
|Zone||General Description||North Boundary||South Boundary||East Boundary||West Boundary|
|1||Wall Street neighborhood||Pleasant St.||West St.||Storrs St.||S. Spring St.|
|2||City Hall neighborhood||Centre St.||Pleasant St.||Storrs St.||Liberty St.|
|3||UNH School of Law / White Park neighborhood||Beacon St.||Centre St.||N. Main St.||Liberty St.|
|4||Old North Cemetery neighborhood||Curtice Ave.||Beacon St.||Prospect St.||Liberty St.|
Public hearing information, presentations, as well as the Parking Committee’s final recommendations for each Zone is listed below. This information will be periodically updated as information is available.
Zone 1 Wall Street Neighborhood:
- Community Forum #1 Presentation August 30, 2021
- Community Forum #2 Presentation October 25, 2021
- Report to City Council October 26, 2021
- Summary of Parking Committee's Recommendations
- Ordinance 3109 - No Parking
- Ordinance 3110 - Stopping, Standing & Parking
- Ordinance 3111 - Winter Parking Bans
- Ordinance 3112 - Oak & Marshall Streets
- Ordinance 3113 - One Way Streets
Zone 2 City Hall Neighborhood:
- Community Forum #1 Presentation February 4, 2019
- Community Forum # Presentation September 17, 2019
- Staff Report with Final Recommendations
- Ordinance 3053 - Blake Street
- Ordinance 3054 - Short and Summit Street Winter Parking Bans
Zone 3 UNH School of Law / White Park Neighborhood:
- Community Forum #1 Presentation October 22, 2018
- Community Forum #2 Presentation January 28, 2019
- Staff Report – Proposed Ordinance Changes for Public Hearing on May 13, 2019
- Summary of Recommendations for Public Hearing on May 13, 2019
- Ordinance 17-4-3 Academy Street One Way Conversion
- Ordinance 18-1-6 No Parking
- Ordinance 18-1-7.1 Seasonal No Parking
Zone 4 Old North Cemetery Neighborhood: