Utility Billing

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Citizen Self Service (CSS)

Set up a Citizen Self Service (CSS) account to manage your water and sewer utility account and pay your bill online. In CSS, you can view an account summary, bill history, consumption history, account transactions, modify your enrollment in eBilling (electronic billing with the option to go paperless), request a change of address, and pay your bill online. A nominal convenience fee will apply to online bill payments. 

• Citizen Self Service (CSS) Portal
• CSS Account & Payment Instructions (PDF Tutorial)

E-Z Pay for WaterSense

October is Shower Better Month! Enter our E-Z Pay for WaterSense contest for a chance to win a Shower Better Bundle, featuring a WaterSense-labeled showerhead. Enjoy a luxurious shower while saving water, reducing energy use, and possibly even lowering utility costs! You deserve to shower better. Concord water and sewer utility customers who enroll in E-Z Pay and submit a contest entry form by 5:00 p.m. on October 31, 2023, will be entered for a chance to win. Double your chance to win by enrolling in eBilling! Learn more at www.concordnh.gov/watersense. 

Utility Bill Sample

View a bill sample to learn how to read your bill.

Account Numbers

Account numbers include the first six digits of your account number, plus a unique customer number. Your account number is associated with the service address for your water/sewer account, while the customer number is assigned to the customer. The customer number will stay with you if you change properties within Concord, while the account number will remain with the property. This upgrade allows for enhanced account security while enabling customers to group multiple accounts for easier access and efficient maintenance. 

Account Services

Applying for Service

This application form is used to change service information or to transfer billing information from one owner to the next when the property is sold. A tenant customer requesting that the utility bill for the leased property be put in the tenant’s name must have the landlord sign as well, or the form will be returned. Under all circumstances the property owner remains responsible for the payment of any and all municipal utility charges for the property. If the Application for Service has not been received, General Services will use the property owner’s name and address obtained from the Real Estate Assessment Department of the City of Concord to bill for municipal utility charges.

Final Bill / Transfer Service

Request a final bill or transfer your service to a new customer using our new online web portal (see above for more information). Final meter readings can be done on Thursday free of charge. Other days will be subject to a $52.50 service fee.

Rates & Fees

View our Summary of Rates & Fees Brochure for information about rate structures and to determine how your monthly bill is calculated.

Payment Methods

Automatic Payments (E-Z Pay)

Fill out our form to enroll for automatic payments with our E-Z Pay Plan. Link up your bank account to have your bill be paid automatically. You will still receive your monthly statement to see the amount that will be debited to your account and the date of transaction, without any further action required from you. Save time and don’t worry about any more late fees with our E-Z Pay Plan!

Online

Online utility payments will need to be made through the CSS portal above. A nominal convenience fee will apply. Please note that if you choose to pay online through your bank’s online bill pay, it is not connected to our account records and will take several days to process. If you pay both your water and property tax bills via your bank’s (or another third party vendor) online bill pay, please set up a separate vendor for water and sewer payments as the City of Concord Water Division, PO Box 9622, Manchester, New Hampshire 03108-9622.

In Person

You can bring in your bill payment to Concord General Services at 311 North State Street or to City Hall at 41 Green Street.

Phone

The phone number for water and sewer utility bill payments for the City of Concord has changed to 1-888-312-1873. This number is now active to accept bill payments by credit/debit card or by check. A nominal convenience fee will apply. Please call this number to make any future utility bill payments by phone. 

Mail

Send checks to City of Concord, PO Box 9622, Manchester, NH 03108-9622.

Water Meter Maintenance

Routine Meter Maintenance

Water meters and reading devices are owned by the City of Concord, but the plumbing and pipes connected to the meter are owned by the property owner. There are approximately 12,000 service customers with water meter sizes ranging from 5/8" through 8" constructed of either engineered polymer, stainless steel, or lead-free brass. All water meters feature a register and low-flow indicator that can be read by the customer as well. Meter technicians continuously test, exchange, and upgrade residential and commercial water meters and meter readers for optimum customer service and accurate utility bills. The City of Concord uses AMR (Automated Meter Reading) to automatically collect consumption and status data from water meter devices.

How To Read Your Water Meter