Utility Billing

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Report A Concern

The City of Concord has partnered with SeeClickFix to launch a new reporting system. Use our new online web portal to report a concern (water concerns, request a final bill / transfer service, pothole, missed trash collection, illegal dumping, graffiti, damaged street sign, parking concern, snow plowing, and more). Report a concern and learn more at www.concordnh.gov/seeclickfix.

E-Z Pay for WaterSense Contest

2021 E-Z Pay for WaterSense Graphic October is National Energy Awareness Month and Shower Better Month. Celebrate by entering our E-Z Pay for WaterSense contest for a chance to win a Shower Better Bundle! Bundles include a WaterSense-labeled shower head, eco-friendly products from Bona Fide Green Goods, a shower timer, and other shower necessities to help you enjoy a luxurious shower while saving water, reducing energy use, and possibly even lowering utility costs! Enter by submitting a contest entry form AND enrolling in our Utility Billing’s E-Z Pay Program by 5 p.m. on October 29, 2021. Get a second contest entry by enrolling in eBilling on the contest entry form. You deserve to shower better. Learn more at www.concordnh.gov/watersense.

Account Services

Applying for Service

This application form is used to change service information or to transfer billing information from one owner to the next when the property is sold. A tenant customer requesting that the utility bill for the leased property be put in the tenant’s name must have the landlord sign as well, or the form will be returned. Under all circumstances the property owner remains responsible for the payment of any and all municipal utility charges for the property. If the Application for Service has not been received, General Services will use the property owner’s name and address obtained from the Real Estate Assessment Department of the City of Concord to bill for municipal utility charges.

Final Bill / Transfer Service

Request a final bill or transfer your service to a new customer using our new online web portal (see above for more information). Final meter readings can be done on Thursday free of charge. Other days will be subject to a $48.00 service fee.

View Your Account Information Online

Login to Utilities Services for online access to your account information. View your account summary, bills, water consumption, and account history. To login, you will need to enter your account number and the full name that appears on your water bill. Click on the eBill Enrollment tab to enroll in e-billing. Enroll in e-billing to receive email notifications of new bills and view your bill as a PDF. Opt-in for "eBill Only" to go paperless! Or opt-in for "eBill and Paper Invoice" to still receive your bill in the mail. 

Water Bill Sample

View our water bill sample (PDF) for important details about your bill.

Rates & Fees

New water and sewer rate structures will be implemented effective July 1, 2021. In addition to water and sewer charges being calculated based on consumption, a fixed monthly charge will be applied both for water and sewer based on the meter size of each meter installed. Previously, a fixed water fee (availability charge) was applied and computed based upon the assessed value of a property. This practice will be discontinued due to some concerns and new software limitations. Assessed property values are variable and dynamic since they rely on market conditions, which can vary based on geography. Meter size provides a stable metric and consistent rates for consumers. The new rate structure follows best practices for water and wastewater utilities that is more consistent with industry standards. The new structure also eliminates the monthly minimum use charges. This structure change will impact customers differently, with increases for some and decreases for others. Overall, this structure change is revenue neutral for the City and will provide more stability into the future. 

View our Summary of Rates & Fees Brochure (PDF) for more information about rate structures and to determine how your monthly bill is calculated.

Payment Methods

Automatic Payments (E-Z Pay)

Fill out our form (PDF) to enroll for automatic payments with our E-Z Pay Plan (PDF). Link up your bank account to have your bill be paid automatically. You will still receive your monthly statement to see the amount that will be debited to your account and the date of transaction, without any further action required from you. Save time and don’t worry about any more late fees with our E-Z Pay Plan!

Online

Pay your water and sewer utility bill with the Utility Payment System. A nominal convenience fee will apply. Please note that if you choose to pay online through your bank’s online bill pay, it is not connected to our account records and will take several days to process. If you pay both your water and property tax bills via your bank’s (or another third party vendor) online bill pay, please set up a separate vendor for water and sewer payments as the City of Concord Water Division, PO Box 9622, Manchester, New Hampshire 03108-9622.

In Person

You can bring in your bill payment to Concord General Services at 311 North State Street or to City Hall at 41 Green Street.

Phone

Call 1-800-615-9507 and pay by credit/debit card, or by check. A nominal convenience fee will apply.

Mail

Send checks to City of Concord, PO Box 9622, Manchester, NH 03108-9622.

Water Meter Maintenance

Routine Meter Maintenance

Water Meters

Water meters and reading devices are owned by the City of Concord, but the plumbing and pipes connected to the meter are owned by the property owner. There are approximately 12,000 service customers with water meter sizes ranging from 5/8" through 8" constructed of either engineered polymer, stainless steel, or lead-free brass. All water meters feature a register and low-flow indicator that can be read by the customer as well. Meter technicians continuously test, exchange, and upgrade residential and commercial water meters and meter readers for optimum customer service and accurate utility bills. The City of Concord uses AMR (Automated Meter Reading) to automatically collect consumption and status data from water meter devices.

How To Read Your Water Meter