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Water Treatment & Distribution
The Water Treatment Division and Highway and Utilities Division of Concord General Services provide services for the treatment and distribution of potable water in Concord. The City of Concord has five water storage tanks that hold a total of 7.5 million gallons of water, which are used to regulate water distribution and are ready to maintain the water supply to the community in case of emergency situations. The water distribution system in Concord contains 172 miles of piping that delivers potable water to approximately 12,000 service connections.

Life depends on water, yet only 1% of the world’s water is suitable for use. Water is a valuable resource that we use daily for drinking, bathing, cooking, cleaning, agriculture, recreation, and fire protection. Public health depends on safe drinking water, and national standards are enforced to protect the public from contaminants in the water supply. The City of Concord processes the public water supply to meet these standards and to ensure a healthy community.

Report A Concern

Emergencies should be called in to 603-228-2737 from 8:00 a.m. to 5:00 p.m. during the week, and to 603-225-8696 after hours and during the weekend., otherwise please use our request tracker to report non-emergencies.

Voluntary Outdoor Water Restriction

Penacook Lake

The City of Concord is asking all water customers to continue to use water wisely and to suspend all non-essential outdoor water use, such as lawn irrigation, with the exception of hand watering vegetable gardens and newly planted vegetation. The New Hampshire Drought Management Team and New Hampshire Department of Environmental Services are urging the public to conserve and is advising against lawn watering. The drought has worsened. Originally severe conditions in the southeastern area of the state have intensified to extreme conditions and are expanding. Despite recent rain, Concord remains 8.6 inches below average for this time of year. Rain and snow are urgently needed to restore groundwater resources to sustain drinking water supplies for next year. The biggest concern is not receiving sufficient snowfall this winter to restore the Penacook Lake watershed. If precipitation levels remain this way through winter, a water ban will need to be considered for next year. There are things water consumers can do to minimize water use indoors – such as replacing old fixtures with EPA WaterSense labeled products, turning off faucets while washing dishes and hands, only washing full loads of laundry, taking shorter showers, and fixing any household leaks. Residents should adopt these water saving habits throughout the year to help reduce demand on our community’s water resources. Conservation recommendations are available at to find new ways to use water wisely. Updated information on the drought can be found at

Make The Switch To Shower Savings!

In celebration of October being EPA WaterSense's, "Shower Better Month," Concord General Services' "E-Z Pay for WaterSense" contest is back! We want to help you shower better by giving away a high performance WaterSense labeled showerhead to five lucky enrollees in our utility billing's automatic payment plan, E-Z Pay. 

E-Z Pay for WaterSense 2016

All enrollees in our utility billing's automatic payment plan, E-Z Pay, by Friday, October 21, 2016 will be entered for a chance to win one of five WaterSense labeled showerheads! These high performance showerheads will save water, save energy, and potentially save money on utility bills - but ultimately help you shower better! Read the full official contest rules and visit for more details.

Water Treatment Plant

Concord Water Treatment Plant

The water treatment plant was built in 1974 and has a 10 Million Gallon per Day (MGD) capacity, but is currently treating an average of 4 MGD for Concord water consumers. Water is used more frequently in the warmer months, so the plant treats an average of 5.5 MGD in the summer. The treatment process is a traditional surface water treatment that involves coagulation, flocculation, sedimentation, and filtration. Treated water is then distributed throughout Concord to provide easy access to one of life’s basic necessities.

Contact Us
General Services

311 North State Street 
Concord, NH 03301

Operation Hours:
6:30 a.m. - 3:00 p.m.

Administration Hours:
Monday - Friday
8:00 a.m. - 5:00 p.m.

Phone: 603-228-2737
Fax:     603-224-6729
Mon, Oct. 31 - Fri, Dec. 9

Thu, Nov. 24 - Sat, Nov. 26

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News Flash
Enroll in E-Z Pay for a Chance to Win!
All new and existing water/sewer service accounts enrolled in E-Z Pay by 5:00 p.m. on October 21, 2016 will be entered for a chance to win one of five available WaterSense labeled showerheads. Save water, energy, and possibly even money on utility bills! Read on...
General Gazette - Vol. 3, Issue 10
Concord General Services' October newsletter is now available at Read It Here
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