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Utility Billing

Enroll In E-Z Pay For A Chance To Shower Better!

In celebration of October being EPA WaterSense's, "Shower Better Month," Concord General Services' "E-Z Pay for WaterSense" contest is back! We want to help you shower better by giving away a high performance WaterSense labeled showerhead to five lucky enrollees in our utility billing's automatic payment plan, E-Z Pay. 

E-Z Pay for WaterSense 2016

All enrollees in our utility billing's automatic payment plan, E-Z Pay, by Friday, October 21, 2016 will be entered for a chance to win one of five WaterSense labeled showerheads! These high performance showerheads will save water, save energy, and potentially save money on utility bills - but ultimately help you shower better! Read the full official contest rules and visit for more details.

Account Services

Applying for Service
This application form is used to change service information or to transfer billing information from one owner to the next when the property is sold. A tenant customer requesting that the utility bill for the leased property be put in the tenant's name must have the landlord sign as well, or the form will be returned. Under all circumstances the property owner remains responsible for the payment of any and all municipal utility charges for the property. If the Application for Service has not been received, General Services will use the property owner's name and address obtained from the Real Estate Assessment Department of the City of Concord to bill for municipal utility charges.

Final Bill / Transfer Service
Request a final bill or transfer your service to a new customer. Final meter readings can be done on Thursday free of charge. Other days will be subject to a $42.00 service fee. 

View Your Account
Login to Utilities Services for online access to your billing information. View your payment history, billing information, and consumption. Sign up for E-Billing to be notified when your bill is ready for viewing. You will need to provide your account number and the full name that appears on the account to sign in. See a water bill sample.

Payment Methods

Automatic Payments
Fill out our form to enroll for automatic payments with our E-Z Pay Plan. Link up your bank account to have your bill be paid automatically with our E-Z Pay Plan. You will receive your monthly statement stating the amount that will be debited to your account and the date of transaction, without any further action from you.

Pay your water and sewer utility bill with the Utility Payment System. A nominal convenience fee will apply. Please note that if you choose to pay online through your bank's online bill pay, it is not connected to our account records and will take several days to process. If you pay both your water and property tax bills via your bank's (or another third party vendor) online bill pay, please set up a separate vendor for water and sewer payments as the City of Concord Water Division, PO Box 9622, Manchester, New Hampshire 03108-9622.

In Person
You can bring in your bill payment to Concord General Services at 311 North State Street or to City Hall at 41 Green Street.

Call 1-800-615-9507 and pay by credit/debit card, or by check. A nominal convenience fee will apply.

Send checks to City of Concord, PO Box 9622, Manchester, NH 03108-9622.

How To Read Your Water Meter

E-Z Pay for WaterSense

Contact Us
Utility Billing

311 North State Street
Concord, NH 03301

Administration Hours:
Monday - Friday 
8:00 a.m. - 5:00 p.m.

Phone: 603-225-8693
Fax:     603-228-2749

Mon, Oct. 31 - Fri, Dec. 9

Thu, Nov. 24 - Sat, Nov. 26

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News Flash
Enroll in E-Z Pay for a Chance to Win!
All new and existing water/sewer service accounts enrolled in E-Z Pay by 5:00 p.m. on October 21, 2016 will be entered for a chance to win one of five available WaterSense labeled showerheads. Save water, energy, and possibly even money on utility bills! Read on...
General Gazette - Vol. 3, Issue 10
Concord General Services' October newsletter is now available at Read It Here
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