Coronavirus

The City of Concord is committed to providing a high level of service for the community, while also prioritizing the health and safety of our employees. We are monitoring the coronavirus pandemic and utilizing information from the State of NH DHHS and the CDC. The State has made 2-1-1 available to any resident who needs information.

For the latest information on COVID-19, please visit the Center for Disease Control and Prevention’s website at https://www.cdc.gov/coronavirus/2019-ncov/index.html. This information is updated frequently, so please check the website regularly.

A downloadable document with all of this information, along with important contacts, is available HERE.

A downloadable PDF with information for businesses is available HERE

As of March 17, 2020, all City offices and facilities are closed to the public, and as of March 31, all playgrounds and the skate board park are also closed. We are currently operating under a “virtual” model. Residents should utilize online resources, US mail or City drop boxes for all business. The following can be accessed online:

Tax bills and car registrations can also be mailed to City Hall, 41 Green Street, Concord NH 03301.

We are encouraging our own employees, as well as members of the community, to heed the CDC’s guidelines to keep homes, schools, and workplaces safe. They include proper hand washing with soap and water, and staying home if you are sick.

This situation is evolving daily and information will be updated as it becomes available via our web page, www.concordnh.gov/1743/Coronavirus and our social media channels. The City’s emergency response team is evaluating information, keeping in touch with community partners (schools, universities, and other organizations) and will provide updates.

Effective March 17, City Hall & the City Hall annex offices will be closed to the public until further notice.

In an effort to decrease social contact while still providing essential services, we ask that you utilize our online services (www.concordnh.gov) or US mail. A handicapped accessible drop box has been provided inside the entrance of the City Hall Annex, 37 Green Street, 1st floor (Code Administration Division Offices). Envelopes have been supplied for your convenience by the drop box. Please address to the appropriate department for a more efficient response. Please call or email with questions. We are in the office and will respond promptly to inquiries.

Assessing – 225-8550 / assessing@concordnh.gov 
City Clerk’s Office – 225-8500 / cityclerk@concordnh.gov 
Collections Office – 225-8540 / collection@concordnh.gov

AUDI (CITY AUDITORIUM)

We are closely monitoring the coronavirus outbreak and recognizing that social distancing is recommended to minimize the spread of the virus. At this time, programs and events at the Audi are cancelled for the foreseeable future.

ASSESSING

The Assessing Office will be temporarily implementing some changes in light of the coronavirus.

  • Property Assessment Records: Can be viewed online on the Assessing On-line Database at gis.vgsi.com/concordnh/, The City of Concord does require that you log in to view property records.  Please keep this log-in and password information recorded as it will be required each time that you log inReal Estate Agents and residents requiring Property Record Cards can contact the Assessing office at 603-225-8550 or by email at assessing@concordnh.gov . 
  •  Tax Maps: Can be viewed online at esuite.concordnh.gov/arcgis/publicwebgis/
  • Property inspections: Interior inspections will be temporarily suspended, however, we will be sending letters and/or questionnaires to be completed and mailed back to us. If we are able, we will attempt to communicate via phone, 603-225-8550, or email, assessing@concordnh.gov, if possible. Verification of exterior measurements for properties, photos of sale properties, and follow up with uncompleted building permits will continue.
  • Filing for and renewals of Exemption and Credits, etc.: Information for verification or renewal can be sent by mail, dropped off in the drop box outside City Hall, or for the elderly exemption, call the office at 603-225-8550 to request a staff member pick up elderly exemption paperwork at your home. We are recommending that the required information be placed in the enclosed envelope for pick up by an employee.           
  • The following forms are available at your convenience at concordnh.gov/298/Exemptions-Credits or by calling Assessing at 603-225-8550 to request paperwork be sent to your home.
  • Timber and Gravel Intents: Timber and Gravel intents are available online at concordnh.gov/assessing under Excavation tax and Timber tax. Timber and Gravel Intents, Report of Cut, and Report of Excavated Material can be sent by mail or dropped in the drop box outside City Hall.
FORM
DEADLINE
Elderly ExemptionsApril 15
Exempt Property Applications (Charitable, Religious, Educational)April 15
Solar Energy Systems ExemptionApril 15
Veterans’ Tax CreditsApril 15
Blind ExemptionApril 15
Current Use ApplicationsApril 15

BEAVER MEADOW GOLF COURSE

Beaver Meadow Golf Course will be closed as of 1 p.m. on Monday, March 16, and remain closed through Friday, April 3 at this time. We will be evaluating the situation as it changes and determine a reopening date.

CITY MEETINGS

Recordings of City meetings can be viewed in the following ways: on channel 17 (Comcast); via live stream and on-demand from Concord TV’s website. Please contact the City Clerk’s office at 225-8500 if you have a question about an agenda item or would like to provide comments or feedback.

The March Planning Board Meeting has been rescheduled for April 15. Many other meetings have been cancelled for the time being. 

CODE ADMINISTRATION

Building Inspections: As long as construction proceeds, field inspections will continue for all non-habitable areas. We will be evaluating/inspecting habitable structures on a case-by-case basis. Please have the tradesman or contractor contact Code Administration at (603) 225.8580 or Code@concordnh.gov to schedule their inspection. We are also considering accepting photos for certain inspections as well as FaceTime phone inspections.

Building and Trades permits: Permit applications are available in the entrance foyer of the Code Administration office located at 37 Green Street, Concord, NH as well as the City of Concord website. All permit applications and forms are available for download here:  http://concordnh.gov/326/Construction-Applications-Fees.

Building and Trades Permit applications will be accepted via email, mail or drop box outside the Code Administration Office.

Building plan / reviews:  Will be accepted via email (for initial review), mail or drop box outside Code Administration Office.  If necessary, we will meet individuals by appointment only to go over plan questions; please contact the department at 603.225.8580.

Health & Licensing: Applications are available online and can be dropped off as above. Or call 225-8580 to discuss options.  Plan reviews for new licenses may be submitted via email. Routine food service inspections are suspended until normal operations resume.  Site visits and pre-opening inspections may be scheduled on a case-by-case basis. Contact the Health Officer to schedule an inspection if needed. No new event licenses will be issued for dates prior to April 6th. In the event of extended precautions, this date may be revised.

An update from the FDA regarding food questions and the coronavirus outbreak can be found HERE

Zoning:  Zoning Board of Adjustment Applications are available online or by email and must be mailed or dropped off at the Code Administration Office.  Payment is due at time of submission and must be paid by check at this time.  Please coordinate with the Zoning Administrator prior to dropping of application and fees. For additional information please call 225-8580 or e-mail, code@concordnh.gov

We are reviewing complaints and continuing to follow-up with ongoing cases.

Sign Permit Applications are available online and in the Code Administration lobby.  Sign Permit Applications must be submitted, in duplicate with all supporting documents, by mail or deposited in the drop box in the Code Administration lobby.  The fee must be paid by check at the time of submission or, if you are unsure of the fee we will calculate the fee and contact you for payment.  For additional information please call 225-8580 or e-mail, code@concordnh.gov

As we adjust to these unprecedented times, we are here to help and are striving to adapt and adjust to move the required processes forward.

COLLECTIONS OFFICE

Renewal of car registrations can be processed:

  •  Online via our website (http://www.concordnh.gov/1111/Online-Bill-Pay).
  • Place in drop slot at City Hall (Checks or certified funds only).
  • US Mail (Checks or certified funds only)
  • City of Concord
  • Green Street
  •  Concord NH 03301
  • Registrations will be processed same day as received and mailed to address on file at the DMV.

  • Newly purchased vehicle registration and title transfers:  call the Collections Office for specific instructions.  Note: this could be a multi-step process.
  • *** Expiration dates for all temporary plates issued after 3/1/2020 have been extended to April 30, 2020 ***
  •  Boat registrations:  not available at this time. Implementation has been put on hold.
  • Tax payments: (Due March 31,2020) acceptable methods of payment
    • Online via our website: http://www.concordnh.gov/1111/Online-Bill-Pay.
    • US Mail – (Checks or certified funds only, postmark dates will be honored as the date of payment)
      City of Concord
      41 Green Street
      Concord NH  03301
    • City Hall mail slot at front door (Checks or certified funds only).

Questions about vehicle registration or tax payments should be directed to the Collections Office at collection@concordnh.gov or 225-8540.

CONCORD FIRE DEPARTMENT

The Concord Fire Department is closely monitoring daily information from the CDC, State of NH DHHS, and the State’s Epidemiologist. We have made adjustments to our protocols to protect our first responders while still providing the best possible rescue services to the community. We are in constant communication with Concord Hospital, which also has its own protocols in place, as well as many other health organizations.

The Fire Department Headquarters are currently closed to walk in guests. Anyone looking to obtain a fire permit can do so here: https://nhdflweb.sovsportsnet.net/

In light of the recent outbreak, we have decided to cancel the department’s awards ceremony scheduled for March 20.

CONCORD GENERAL SERVICES

Although Concord General Services’ administration office and facilities are closed to the public until further notice, public works services will continue to be provided to the Concord community. The community will continue to receive services of water, wastewater, road maintenance, public property maintenance and sanitation, and residential trash collection. The department will continue to have staff available to answer the phone during regular business hours of 8 a.m. to 5:00 p.m., Monday through Friday. Please direct any inquiries to (603) 228-2737, generalservices@concordnh.gov, or at www.concordnh.gov/requesttracker. Visit www.concordnh.gov/generalservices for information about public works services.

  • Water & Sewer: The department’s Water Treatment Division will still be working to provide the highest quality of tap water and will be closely monitoring the water supply. Contact Utility Billing if you have any questions or concerns regarding your water or sewer utility at (603) 225-8693.
  • Utility bills can be paid as follows:

    • Online: Online Utility Billing (nominal fee will apply)
    • Phone: 1-800-615-9507 (nominal fee will apply)
    • Mail: City of Concord, PO Box 9622, Manchester, NH 03108-9622
    • In Person: The office will be closed, but customers can place payments in the drop box outside of the Utility Billing entrance at 311 North State Street.

Customers can visit www.concordnh.gov/utilitybilling for billing information and to print a form to apply for service, to request a final bill or transfer service, and view your account information online.

  • Trash Collection: Trash and recycling collection will continue as scheduled. Contingency plans are in place with Casella for the possibility of the timing of pick-ups being impacted. Residents can report a concern or missed pick-up at www.concordnh.gov/requesttracker. The Transfer Station remains open during their regular hours of Monday through Saturday, 8:00 a.m. to 4:00 p.m. However, residents are encouraged to avoid visiting the facility at this time if possible to limit personal contact with others. Visit www.concordnh.gov/solidwaste for information regarding trash, recycling, the transfer station, and more. General Services’ office will be closed, but recycling bins are still available if needed in between the doors to the front entrance at 311 North State Street. Residents are also able to utilize their own bins or barrels and label them for recycling. Contact General Services at (603) 228-2737 for any questions or concerns.
  • Road Maintenance: The department’s Highway & Utilities Division will continue operations as planned. Any concerns regarding street maintenance, drainage, signs, or snow plowing can be submitted at www.concordnh.gov/requesttracker. Residents can also call General Services at (603) 228-2737.
  • Street/Traffic Lights & Power Lines: Street lights, traffic lights, and power lines are not maintained by General Services. Street light or power line issues should be reported to Unitil at (603) 224-2311 or 800-852-3339. Traffic light issues should be reported to the Fire Alarm Division of the Concord Fire Department at (603) 224-2545.
  • Public Property Maintenance: Although City facilities and offices are closed to the public, there will be some City employees continuing to work in these buildings. The department’s Public Properties Division will continue to follow CDC guidelines in using EPA registered cleaning products formulated to fight common bacteria and viruses, including coronavirus, to properly clean and sanitize City facilities. Contact General Services at (603) 228-2737 for any questions or concerns.
  • Wastewater: The department’s Wastewater Treatment Division will continue to service the community to process wastewater. Please remember to not flush anything down your toilet other than the three Ps (pee, poo, and toilet paper). If you have to use a product other than toilet paper, do not flush it even if it is marked as a “flushable” product. Instead, please place it in the trash to avoid back-ups and clogging the sanitary sewer system or your own septic system.
  • The RV Waste Station at 125 Hall Street will be available by appointment only at this time. If you need to make an appointment, please call (603) 230-3858.

CONCORD PARKS & REC

The Concord Parks & Recreation Department is continuing to closely monitor the situation involving the coronavirus outbreak. It is our priority to keep our staff, volunteers, and patrons safe.

With our most vulnerable population in mind, we have made the tough decision to suspend our drop in Senior Passport Programs (trivia, Mahjongg, cribbage, book club, knitting, Out to Lunch Club, senior lunches, walking, bingo, Scrabble, adult coloring, and bridge) at the City Wide Community Center. We are hoping to be able to reinstate these programs on Monday, April 6, if possible.

As of 1 p.m. on Monday, March 16, all Community Centers (City Wide Community Center, Green Street, Ward Street Ward House and Merrimack Lodge) are closed and will remain closed through Friday, April 3 at this time. We will be evaluating the situation as it changes and determine a reopening date. Along with these closures, all Parks & Rec programs are currently cancelled.

As of March 31, all playgrounds and the skateboard park are closed. Parks remain open at this time, but should be utilized with the recommendations in mind: practice social distancing, keep 6 feet apart, and no organized games/groups of people. 

The City of Concord Cemeteries will remain open. However, starting Tuesday, March 24, as a matter of public health and safety, committal services will NOT be conducted at the grave site.  Immediate family members (limited to 10 individuals) of the deceased may witness the interment of their loved one from a safe distance.

To promote the safety and well-being of all our customers, visitors and cemetery personnel we require everyone to keep a 6 foot distance between themselves and others. This is to minimize the potential transmission of germs and viruses until the pandemic conditions are under control.

The Cemeteries will remain open to visitors, but we strongly urge all guests to obey local travel restrictions.  The Perkins Chapel is closed until farther notice. Please be aware maintenance levels may be reduced during this time

The Cemetery office is closed to walk-in traffic. Funeral homes and families may contact the Cemetery Administrator at 603-225-3911 or jmcdaniel-huckins@concordnh.gov to set up interments.  If your call is not answered, please leave a voicemail and your call will be returned as soon as possible.

For updates, please visit www.concordparksandrec.com or call 225-8690. We will also share updates on our Facebook page.

CONCORD POLICE DEPARTMENT

The Concord Police Department is committed to providing the best possible service to the community, while also protecting our officers. Due to the recent coronavirus outbreak, we will be making some changes in our protocols.

Our lobby is temporarily closed. To report a non-emergency, ask a question about parking, make a delivery or register as a sex offender, please call 225-8600. Cash payments for parking tickets can be made via the drop box outside City Hall. They can also be paid online: https://concord.t2hosted.com/Account/Portal. For emergencies, call 9-1-1.

Officers will be enacting social distancing whenever possible. Police business will be conducted over the phone versus in person whenever feasible. Any non-emergencies can be reported by calling the Police Department at 225-8600 and asking to speak with an officer. We will also be temporarily suspending fingerprinting for the foreseeable future.

The men and women of this department take great pride in providing direct and support police services to the nearly 43,000 citizens and the many thousands who work and visit Concord every day. Our top priority is, and will continue to be, public safety.

CONCORD PUBLIC LIBRARY

On Monday, March 16, the Library opened to the public and we had an overwhelming amount of patronage. While this is normally a wonderful experience for the Library, due to the COVID-19 crisis, we realized that the Library would be contributing to the health crisis by staying open as a community access point. The safety of the Library’s patrons and staff are our primary concern while at the same time recognizing the Library is an important resource at times like this when access to information is vitally important. Balancing these two priorities is of primary concern.  

The Library Director and City Manager made the difficult decision to close the Concord Public Library and its branches through Friday April 3. During this time patrons are encouraged to review our online services such as:

Downloadables: http://www.onconcord.com/622/eBooks-Downloads

Research and Databases: http://www.onconcord.com/623/Research-Databases

Tumblebooks for children: https://www.tumblebooklibrary.com/Home.aspx?categoryID=77

We ask that you do not return items to the library during this time, as we will not be able to accept them. No fines will accrue during this period and all due dates will be extended into April after we reopen. We are sorry for the disruption in service. 

Stay up to day with ways for families and kids to keep busy across CPL social media! 

If you have any issues accessing online content please email the Library: Library@concordnh.gov

For any other questions please email Concord Library Director Todd Fabian: tfabian@concordnh.gov.

ECONOMIC DEVELOPMENT & BUSINESS RESOURCES

The City of Concord values the investment of our companies in our City. We hope the following resources will help.

A downloadable PDF with information for businesses is available HERE

***We are currently collecting survey responses from business owners. Please take our survey here:
https://www.surveymonkey.com/r/COVID19ConcordBizImpact

Financial Resources: SBA – Offering relief to those who apply for it via their website:
https://www.sba.gov/funding-programs/disaster-assistancehttps://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources

SBA’s New Hampshire District Office: https://www.sba.gov/offices/district/nh/concord

New Hampshire businesses who are feeling the disruption are free to contact the Office of Emergency Management’s Joint Information Center by phone at 603-223-6169, or by email at jic@dos.nh.gov. Eligible entities may qualify for loans up to $2 million.

The interest rates for this disaster are 3.75 percent for small businesses and 2.75 percent for nonprofit organizations with terms up to 30 years. Eligibility for these working capital loans are based on the size (must be a small business) and type of business and its financial resources.

New Hampshire Business Finance Authority’s Capital Access Program may be able to offer support: www.nhbfa.com

Department of Labor: https://www.dol.gov/newsroom/releases/osha/osha20200309

Business Insurance 

Most small and medium-sized businesses (SMBs) carry some form of business disruption insurance. This includes coverage in the event of a natural disaster or fire. Coverage is limited to certain types of disruptions and exclusions. After SARS, the insurance industry began to exclude losses incurred by communicable disease in most policies. Even with communicable disease coverage, many policies limit the amount of recovery to physical costs (cleanup) and exclude loss of revenue inflicted by the outbreak in the policy. Please contact your insurance agent to see if you are eligible for a business loss claim especially in light of the recent forced closures.

Workforce 

Individuals who are unable to work or who have reduced hours due to the COVID-19 pandemic will have immediate access to unemployment benefits. Anyone in the following situations will now be eligible for state unemployment:

This link is to the NH employment security website with information for claimants.

https://www.nhes.nh.gov/services/claimants/file.htm

 Other Resources: 

Greater Concord Chamber of Commerce website: https://www.concordnhchamber.com/resources/covid-19/

Also, this blog post contains information on how you can help our community at this time: https://www.concordnhchamber.com/resources/covid-19/

New Hampshire Lodging & Restaurant Association also has additional information on resources on this link: https://www.nhlra.com/covid-19-guidance--resources.html

 All providers of electric, gas, water, telephone, cable, VOIP, Internet service, and deliverable fuel services are now prohibited from disconnecting or discontinuing service for non-payments for the duration New Hampshire’s state of emergency. 

Any small business owners who need help with anything can reach out to the Economic Development Director via email at spegg@concordnh.gov.

U.S. Chamber of Commerce CORONAVIRUS EMERGENCY LOANS Guide and Checklist for Small Businesses and Nonprofits

ENGINEERING 

The Engineering Services Division office is temporarily closed in response to the COVID19 virus; however, Engineering staff is working remotely and can be contacted by emailing engineering@concordnh.gov, or calling the office at (603) 225-8520 and leaving a message.  We will do our best to respond within 24 hours. The following are some measures we are taking to allow the submission of Engineering permits to continue in light of the our current situation.

Temporary Engineering Permit Application Information

Excavation Permits will not be issued prior to April 13, 2020.

Engineering permit application approvals may take up to 7 business days to process, so please submit them well in advance of you anticipated start date. Approval is contingent on receipt of payment.

Engineering Permits can be submitted as follows:

  • (Preferred) Electronically in pdf format. E-mailed to Engineering@ConcordNH.gov
  • Mailed to City Hall, 41 Green Street Concord NH, 03301. Attention for City Engineering Office
  • Delivered and inserted into drop box at City Hall Front Entrance

Payment for Permits shall be for the full amount, Check only (No Cash), include a printed copy of the permit and may be submitted as follows:

  • Mailed to: Attention City Engineering Office, City Hall, 41 Green Street Concord NH, 03301, or
  • Inserted into drop box at City Hall front entrance and marked “Attention City Engineering Office”

Please include all required information and paperwork (Plans, Certificate of Insurance, etc.) at the time of submission.

Winter Street Excavation Moratorium to End on April 13, 2020

The Engineering Services Division is terminating the Winter Construction moratorium for excavations within the City right-of-way effective Monday April 13, 2020 at 8 a.m.  Contractors interested in obtaining Street Excavation Permits should apply as soon as possible and applications must be submitted in accordance with the City’s Excavation Permit Regulation. Permit applications and the regulations are available on the Engineering page of the City’s website at http://concordnh.gov/429/Engineering-Permits-Fees.  Permit applications must be received a minimum of four days prior to the proposed excavation. Once issued and approved, the permit term is for thirty days and the permit must be renewed before the end of the term, if the work is not complete within the 30 days. Since most of the Engineering Division staff are working remotely as a precautionary measure in response to the COVID19 stay-at-home order, we ask that you submit your application and fee by mail or in a sealed envelope marked “Attention City Engineering Office” by placing it in the drop box in the main entrance of City Hall.  If the permit application includes large plans, use the table drop off at the Code Office at 37 Green Street.  It is also strongly encouraged that you email a scanned copy of the application to engineering@concordnh.gov.

EVERETT ARENA

The Douglas N. Everett Arena has been closed since 1 p.m. on March 16, 2020 and will remain closed through April 3, 2020 at this time.

Concord Youth Hockey try-outs have been moved from the Everett Arena to the Ice Den in Hooksett. Visit the Concord Capitals website for information: www.leaguelineup.com/welcome.asp?url=cyha1.

Events scheduled to take place through April 3 have been postponed. The Family Fun Expo on March 28 and Bridal Show on March 29 will be rescheduled to a later date to be determined. A decision will be made later regarding if other events after April 3 will continue as scheduled or be postponed. Find updates to the arena’s event schedule at www.concordnh.gov/arenaevents.

HUMAN RESOURCES – JOBS

For those seeking to apply for posted job opportunities, applicants can access all job postings and submit applications as well as support documentation at https://agency.governmentjobs.com/concordnh/default.cfm. If you have any questions about the application process, please contact the Human Resources office at 603-225-8535 or jjohnston@concordnh.gov. 

HUMAN SERVICES


Effective Tuesday, March 17, 2020, Concord Human Services will be closed to the public until further notice. We will continue to provide interim, emergency assistance to individuals and families who do not have the resources to meet their basic needs. Assistance can be only be requested via phone at 225-8575 or email at humanservices@concordnh.gov. We understand these methods may not be applicable to all and will assess each case based on their need.

*If you don’t have access to a phone or email and have an extreme emergency i.e. homeless, please knock on the door.  

PLANNING OFFICE

PUBLIC MEETINGS: The Planning Board meeting in March is canceled. Information will be forthcoming about meeting in April and beyond. The Governor’s Office has issued formal guidance to NH municipalities making it clear that, given the emergency declaration, boards and committees have the ability to expand their use of teleconferencing. We are working through the logistics of applications that enable remote participation among its members. Please check out the City’s website for an up-to-date calendar of meetings.

• To file Planning Board submissions including site plans, subdivision plans, etc. please submit applications electronically to lweaver@concordnh.gov. Hard copies of applications may be dropped off in one of the drop boxes at City Hall. For any other planning related business or questions, please contact the Planning Division at planning@concordnh.gov or 603-225-8510.

SCHOOL DISTRICTS (CONCORD SCHOOL DISTRICT & MERRIMACK VALLEY SCHOOL DISTRICT)

Information is available on the districts’ websites: https://www.sau8.org/ and https://www.mvsdpride.org/, as well as the NH Department of Education: https://www.education.nh.gov/.

As of March 15, Governor Sununu has ordered that K-12 public schools be closed through April 3, 2020. View the Concord School District’s latest update HERE.

TRAIL GUIDE BOOKS

Trail Guides can be downloaded at http://www.concordnh.gov/1033/Hiking-Trails or you may send us a check for $7.00 made out to the City of Concord and we will mail one to you, or leave a check in the drop box provided at City Hall.

OTHER INFORMATION & RESOURCES

Comcast COVID-19 Response Information